Frequently Asked Questions (FAQ)

Click on SIGN UP. Enter your email id, password and confirm password in the form, accept T & C and click on 'Signup'. Once your sign up is successful you will receive a welcome mail from Photojaanic.

Your password is sent to the email address registered with Photojaanic. Follow these steps:
- Go to http://www.photojaanic.sg and click on login.
- Click the 'Forgot your password?' link.
- Enter your email address and click 'E-mail New Password'.
- Photojaanic will send you an email to reset the password. Follow the further procedure accordingly.
- You can now log in to Photojaanic.

Yes, the password is case sensitive. The password can be 128 characters long. It can include special characters, numbers, alphabets & spaces.

Photojaanic occasionally sends email newsletters and other information that we think will interest our customers. If you do not want to get these, email customercare@us.photojaanic.com and request to be removed from our mailing list. Please allow 7-10 business days for the change to take effect.
OR
User can unsubscribe from the service through mails received on subscription.

If you wish to cancel your Photojaanic account, please write to customercare@us.photojaanic.com

Log in to your account and go to 'My Account' tab. Click on ' My Profile'. Update the required information and click on 'Save'. Your changes will be updated.

You will receive your sign up offer in the welcome email that you receive from Photojaanic. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@us.photojaanic.com.

Yes,all products ca be designed on a mobile.

Generally, most photos taken on latest models of digital cameras are suitable. Mobile phone photos may be unsuitable unless resolution is high. Images of at least 300dpi should be used for good quality print. As a rough guideline, images of at least 4MB should be used for smaller products like keychains and mugs, while larger products like posters and canvases may require at least 10MB and above. You will be alerted with a red triangular alert if the image used is of a low resolution. Kindly verify your design before adding to cart.

JPEG (.jpg, .jpeg) and PNG NOTE: Whenever you upload to Photojaanic, only a copy is actually placed in your account. Your original digital photo remains unchanged on your computer.

If the names of your files do not end with a dot and a three- or four-letter extension (.jpg, .zip, etc.), your computer may be set to hide file extensions at the end of file names. This setting is easy to change: On a PC with Windows NT: From your computer desktop, click 'Start' and select 'Control Panel' from the menu on the right. Double click 'Folder Options'. Click on the 'View' tab at the top of the window. Uncheck the box labeled 'Hide extensions for known file types' and click on the 'OK' button to confirm your change. You should now see the file extensions at the end of all file names. NOTE: These steps may vary slightly if you have an older Windows operating system. On a Mac: Click on the 'Finder' drop-down menu at the top of your browser window. Select 'Preferences'. In the next window, select the 'Advanced' icon. Check the box next to 'Show all filename extensions'. NOTE: These steps may vary slightly if you have an older Mac operating system.top.

Inorder to import photos from Facebook -Click on "My Photos" -The "Facebook" icon will be displayed, click on the same. -The Facebook website will open in a pop-up window. Login using your Facebook login details. -After successful login, select photos from album in your Facebook account. -Drag and drop the photos into the designing area - Continue designing your product Note: At times some browsers may restrict a pop-up window. In this case select "Allow blocked pop-up" or any relevant browser option to allow the pop-up window. You may also have to refresh the window after allowing the pop-up.

-Click on the photo -Select the editing option from tools displayed

The number of photos varies depending on product and themes selected. Recommended: Photobooks: min 30-69 photos for a basic 20-page book Photogifts like Mugs and Keychains: about 1-3 photos Calendars: about 12-13, min. about 1 photo per month + cover Posters and Canvases: 1 photo for basic design, up to 10 photos for collages Stationery: min. about 1 photo.

No. Uploading digital photos is free !

It will take approximately 30-40 seconds to upload a 1MB digital photo file. The faster your Internet connection, the less time it will take to upload your photos.

There are two ways to create an Album: 1) Go to "My Account",click on "My Albums". Enter an Album Name and click on ""Create New Album"". You may also add photos to any of your existing albums. Click on your desired album and this will take you to the uploader page wherein you can use either our uploader to upload your photographs. 2)Alternatively, when you are designing a product, you can go to ""Add Photos"", here we provide a uploader for you to create your albums and upload photographs into it.

Actually, they will look better. When we print your photos, we use the high-resolution versions of the photos stored with your account. As a result, your printed photos should appear cleaner and more colourful than what you see on your monitor. We will display a warning for any photo that may not produce a good quality print, and you can click the 'Preview' link under each photo in your cart to see how it will appear when printed in different sizes.

Click the "Save" button below on the screen. Note that your project will also be automatically saved at regular intervals while you are designing.

Your projects or photo albums are stored only for 30 days from the date of creation/last usage.

After previewing your design, you will need to verify and approve your design before proceeding to order. Click "Add to cart", your design will be added to your shopping cart. After checking the details you can check out and make payment. You will receive an email from us confirming your order.

You can log in and click on My Account tab. Under My Account there is an option called My Project where you can view your past projects. You projects are only stored for 30 days from the last date of use. You will need to access the projects and photos before the 30 days expiry to keep the projects stored.

You can only edit the projects which are not already added to the cart. Once you add the project to cart cannot be edited. If you wish to change the design, you may 'Duplicate' the project and edit upon it. Note that when you add this duplicated project to cart again, it will be added as a new item to your shopping cart and will not replace/remove the previous item (which can be removed from the shopping cart if needed).

You can go to My Projects under My Account. All your projects will be listed. Duplicate the project by clicking on the duplicate icon against the project. Edit it before you add it to cart.

From the product themes page, click on the link 'Design yourself' given below on the themes page. You will be redirected to the design tool. Use various backgrounds, clip arts , borders etc to customize and create your own design.

In-order to resize a photo, select the respective photo in the design area and under the "IMAGE & TEXT EDITING" options scale the image using the respective control

There is no restriction on size of the photo. However, the user has to upload photos of a good resolution(atleast 300dpi) for a good quality output.

There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.

Login to the website and click the shopping cart link on top part of the page. Your orders that were added to the cart and not yet checked out will be shown in the shopping cart.

Yes. Once in the shopping cart you can edit the quantity needed and click the Update Quantity button.

Yes. In the shopping cart,click the REMOVE button for the item you would like to delete.

Photojaanic supports the following Payment methods : Pay Pal (Includes VISA, MasterCard, DISCOVER, AMEX, eCHECK, PayPal)

Yes. You will be notified if your payment is successful on the website. In most cases your bank will also send an sms.

All orders are shipped, by courier or via the post.

Yes. Your order can be shipped anywhere in Dubai. You need to enter the address where the product is to be shipped during your check out. Shipping charges will be extra. Shipping rates are generated automatically when you enter your address or may be updated manually with the 'click to calculate shipping' button.

Click on Track Orders to get a status update of your orders. You will see the list of all orders you have placed. Click on the order number that you want to track, to see the details

You will see the details of your order upon successful transaction, and a confirmation email will also be sent to you.

The estimated time to deliver your order from our facility to your destination address is as follows:
Within 5-11 days.
Note: Number of days refers to business days and estimate only.

Send us your order details immediately after placing order. The order can be cancelled or edited only if it hasn't gone into production. Once the order is printed, it is not possible to make changes or ask for a refund. In case of editing required, you can make the changes and re-order the product with the help of a voucher provided by us. Refund is provided in the form of a voucher/store credit equivalent to the amount spent.

Send us the order details along with photos of the damaged product and any other relevant information. We will analyze and accordingly inform you about pick-up of the damaged product and provide a replacement.

Kindly take a photo of the parcel before opening it. Then check if the product inside the parcel is damaged too. If yes, take a photo of the product as well. Email us the photo of the parcel (and product if damaged) together with the details of the courier acknowledgment receipt at customercare@us.photojaanic.com. Our customer service team will be in contact with you. You may be requested to send the order back to the return address. A complaint needs to be made within 10 days of receipt of the product in order to avail the refund.

Click on Contact Us link and send us your complaint or feedback. We love feedback from our customers.

You may contact us at customercare@us.photojaanic.com

You can redeem your promo / coupon code at the shopping cart checkout. --Please note that most promotions have validity period and need to be redeemed with this period.

Orders once placed cannot be cancelled or withdrawn. When the Goods ordered by you are not available from stock, You shall be notified and given the option to either wait until the Goods are available from stock or cancel the order. Upon such cancellation of your Orders, we shall make the repayment in full the amount, if the amount is already paid by you.

Yes, an invoice will be sent to you along with the parcel.

Kindly contact our customer care service at customercare@us.photojaanic.com and tell us about your requirement.

No, gift wrapping option is not yet available with us.

Yes, you can mail us your revised address details at customercare@us.photojaanic.com within 24 hours of placing the order.

You can send the details of your courier company to us at customercare@us.photojaanic.com and we shall get back to you about the same.

Once you enter the promo code, you will get a message stating that the discount has been applied. Also after clicking review order discounted total price will be displayed.

In this case kindly contact us at customercare@us.photojaanic.com. allowed.

You will receive your sign up offer in the welcome email that you receive from Photojaanic. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@us.photojaanic.com.

Yes, special offers and promotions have an expiry date. The promotions cannot be extended. Visit https://www.photojaanic.sg/offers for the special offers of the month. Also like us on facebook to get latest updates on our discounts and offers.

Yes, most of the promotions are transferable. You can share it with your family and friends. For conforming whether you can share the promotion or offer, kindly mail our customer service team at customercare@us.photojaanic.com

For viewing product wise shipping cost, click on 'Pricing' link on the product page.

Yes, in order to place an order on Photojaanic you need to have an account with us. To create an account click on 'Signup'. There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.

To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.

No, unlike the other product projects, currently Photojaanic provides no options to save a Mobile case project.

To view the shipping information, check the link "Shipping Information" on the respective product page.To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.

Photojaanic makes available, many a attractive Offers to the users regularly, right from the time of Signup. We send regular offer mails to our users who have subscribed to the Newsletter. Also, offers are mentioned on the Photojaanic Offers page.

Send us the order details along with more information on the quality issue and we will get back to you within 2 business days. If required we will pick-up the product and will either replace/repair depending on the nature of the issue or provide a voucher to reorder the product.

Please refer to our shipping and delivery times on our website here.

To view the time taken for your order to arrive, click on 'view shipping information' link given on product page.

Photojaanic customers can go to the INVITE option to generate a customized link which can be shared with friends or known community. Friends who click on your link and go to the Photojaanic site to order and get their first order shipped will be considered as Referred Friend.

Only friends , family and community who are not already registered (new customers) on Photojaanic site can use the referral link .

For every Referred Friend ( as defined above ), you will get 5 Credit Points worth 5SGD .

When your Friend has clicked on your referral link and directed to the Photojaanic site , registered as a Customer , Ordered any Product and the Product is shipped, then Credits gets added to the Credits section of your user account. You will receive an email notification confirming the same.

Go to My Accounts page and click on Credits.

Your Photojaanic Credits displays the remaining credits. Any unused Photojaanic.com balance will remain associated with your Photojaanic.com account.

The Referral Credits earned will be auto-applied at 25% of the Product Value of your next order at checkout page. You may choose not to auto-apply for the order.

The Referral Credits may not be used for Taxes and Shipping prices.

The Referral Credits cannot be combined with other offers on the site for an order.

The Referral Credits can be stored upto 6 months at a maximum limit of 5000 credits and should be utilized before expiry.

The Referral Credits may not be transferred or exchanged for cash.

The Referral Credits can be used on All Products except Prints.

The Referral Credits may not be earned by creating multiple Photojaanic user accounts.

The Referral Credits in separate user accounts may not be combined into one user account.

If for any reason there is a discrepancy regarding your balance of Referral Credits, please contact us.

Photojaanic may require you to submit additional information in order to make a determination regarding your balance. All decisions regarding your balance will be final and at Photojaanic’s sole discretion.

Referral Link should only be used for personal and non-commercial purposes and only shared with personal friends, connections that will appreciate receiving these Referral Invitations .

Referral Link should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends ( For Eg: Coupon Websites, etc ).

Referred Friends will get signup offer benefits.

The referred customer who registered the new account must be new (and not a returning or existing customer). We will determine at our sole discretion whether the customer is new to Photojaanic.

The referred customer must not cancel the order prior to shipment and the order must not be returned or refunded.

If a person gets links from many Photojaanic customers, he will be able to use only one link. Photojaanic gives credits to the Customer whose link is used.

If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Photojaanic may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason.

Photojaanic reserves the right to suspend accounts or remove Travel Credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Photojaanic Terms and conditions of Service. Photojaanic reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion as deemed fair and appropriate.

The number of Credit Points for each Referred Friend , the usage percentage for Product Order, the maximum limit and the Validity can change from time to time. If there is a change then the terms applied will be same as at the time of generating the Referral link.

We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the Photojaanic.com Referral Page, which are effective upon posting. Continued participation in the Referral Program after any modification shall constitute consent to such modification.